Shipping policy

SHIPPING POLICY

Effective date: October 6, 2026
Last updated: October 7, 2026

This Shipping Policy applies to orders placed through https://www.sozogoods.com.

Processing time is the time required to prepare an order before it is physically transferred to the shipping carrier. Carrier transit time begins after the carrier accepts the package and is separate from processing time.

PROCESSING TIMES

Our estimated processing times are:

Ready-made or in-stock products: 2–5 business days after payment and all required order information are received.
Custom or personalized products: 5–10 business days after payment, receipt of usable customer content, and final design approval.
Large, bulk, complex, or special-order projects: the processing timeline quoted and accepted for that specific order.

Business days exclude Saturdays, Sundays, and U.S. federal holidays.

Orders submitted on a weekend or U.S. federal holiday begin processing on the next business day.

If required payment, customer information, artwork, photographs, instructions, or final design approval are missing, processing does not begin until all required information is received.

These processing periods are estimates based on normal operating conditions. If we determine that we cannot ship within the stated or agreed timeframe, we will provide the delay and cancellation options described below.

EXPEDITED SHIPPING

Selecting an expedited shipping service normally shortens only the carrier’s transit time. It does not shorten production or processing time unless Sozo Goods expressly agrees in writing to a faster processing schedule.

DELIVERY ESTIMATES

Standard delivery within the contiguous United States is generally estimated at 3–8 business days after the carrier accepts the package.

Delivery to Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, remote areas, or during peak seasons may require additional time.

Your estimated total arrival time consists of:

The applicable processing time; plus
The carrier’s estimated transit time

Checkout, shipping-confirmation, tracking, and carrier delivery dates are estimates unless a service is expressly identified as guaranteed.

FREE U.S. SHIPPING OVER $75

Eligible orders shipped to a U.S. address receive free standard shipping when the merchandise subtotal is $75 or more after discounts and before taxes.

The free-shipping offer:

Applies only to eligible U.S. orders
Applies to standard shipping only
Does not automatically include expedited shipping
May exclude oversized, specially handled, or otherwise excluded products when the exclusion is clearly disclosed before purchase

If we divide an order into multiple shipments, you will not be charged additional standard shipping because of the split.

SHIPPING DESTINATIONS AND METHODS

Available shipping destinations, carriers, and delivery methods are displayed at checkout.

If a destination or shipping method is not available at checkout, we cannot promise shipment to that destination using that method.

Shipping availability for P.O. boxes, APO/FPO addresses, U.S. territories, and international destinations depends on the selected product and carrier.

If international shipping is offered, the recipient may be responsible for customs duties, import taxes, brokerage charges, carrier fees, and other local charges unless checkout expressly states that those charges have been collected in advance.

ADDRESS ACCURACY AND CHANGES

You are responsible for providing a complete and accurate:

Recipient name
Street address
Apartment, unit, or suite number
City
State or province
Postal code
Telephone number and email address

We cannot guarantee that an address can be changed after production, fulfillment, or shipment begins.

If a package is returned because of an incorrect, incomplete, refused, or undeliverable address supplied by the customer, we may require payment of the new shipping cost before resending it.

An eligible non-custom product may be handled according to our Return and Refund Policy if the customer does not want the package resent. Original shipping charges and carrier return fees may be deducted where permitted and properly disclosed.

A custom or personalized product is not eligible for a refund solely because the customer supplied an incorrect or undeliverable address. We will provide reasonable reshipping options when possible.

TRACKING AND SPLIT SHIPMENTS

When tracking is available, we will send the tracking information to the email address or other contact information provided with the order.

Tracking information may take up to 48 hours after shipment to show carrier movement.

Products from the same order may ship separately. Each package may have a separate tracking number and delivery date.

LOST OR STALLED PACKAGES

If tracking does not update for an extended period or the package has not arrived by the carrier’s estimated delivery date, contact us at sozogoods7@gmail.com or (877) 737-3450.

We will review the tracking information and may open an investigation or claim with the carrier.

If a package is confirmed lost before delivery, we will provide an appropriate replacement or refund based on product availability, the circumstances, and applicable law.

DELAYS AND BACKORDERS

Weather, carrier disruptions, holidays, security checks, supply interruptions, high order volume, emergencies, and other events may affect processing or delivery.

If we cannot ship an order within the time promised, we will notify you, provide a revised shipping date, and offer you the choice to:

Accept the revised shipping date; or
Cancel the affected unshipped product or order

If you choose to cancel, we will provide a full and prompt refund of the applicable amount, including related shipping or handling charges when required by law.

If we determine that we cannot fulfill an order, we will cancel the affected product or order and provide the applicable refund.

We are not responsible for carrier transit delays occurring after the package has been transferred to the carrier and that are outside our reasonable control. However, we will provide reasonable assistance, communicate available information, and honor any rights required by applicable law.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that a package was delivered but you cannot locate it:

Check the delivery location and surrounding area.
Ask household members, neighbors, building staff, or property management.
Review the carrier’s tracking information and delivery photograph, if available.
Contact the carrier for additional delivery information.
Notify Sozo Goods promptly, preferably within 7 calendar days after the delivered scan.

We will help review available tracking information and may assist with a carrier investigation or claim.

Whether a replacement or refund is available depends on the facts, carrier findings, available evidence, fraud-prevention review, and applicable law.

DAMAGE IN TRANSIT OR INCORRECT SHIPMENT

If an item arrives damaged, is the wrong item, or contains an obvious production or shipping error, contact us promptly, preferably within 7 calendar days after delivery.

Please provide:

Your name
Your order number
A description of the problem
Clear photographs of the product
Photographs showing the damage or error
A photograph of the shipping label
Photographs of the packaging

Keep the product and all packaging until we provide instructions.

Confirmed damage, defects, incorrect products, and Sozo Goods errors are handled under our Return and Refund Policy:

https://www.sozogoods.com/policies/refund-policy

CONTACT US

For shipping questions or assistance, contact:

Sozo Goods LLC
Operating as Sozo Goods

Email: sozogoods7@gmail.com
Phone: (877) 737-3450
Website: https://www.sozogoods.com

Please include your order number when contacting us about an existing order.