Contact information

CONTACT INFORMATION

Effective date: October 6, 2026
Last updated: October 7, 2026

Sozo Goods is owned and operated by Sozo Goods LLC, a Nebraska limited liability company.

BUSINESS INFORMATION

Legal business name: Sozo Goods LLC
Public business name: Sozo Goods

BUSINESS MAILING ADDRESS

Sozo Goods LLC
663 North 132nd Street, PMB 7313
Omaha, Nebraska 68154-5173
United States

CUSTOMER SERVICE

Email: sozogoods7@gmail.com
Phone: (877) 737-3450
Website: https://www.sozogoods.com
Contact form: https://www.sozogoods.com/pages/contact

HOW TO CONTACT US

For the fastest service, email us or use our online contact form.

When contacting us about an existing order, please include:

Your full name
Your order number
The email address used for the order
A clear description of your question or concern
Photographs when reporting damage, a defect, or an incorrect product

If the contact form is unavailable, contact us directly by email or telephone.

RESPONSE TIMES

We aim to respond to customer-service inquiries within 2 business days.

Response times may be longer on weekends, U.S. federal holidays, or during periods of unusually high order or message volume.

ORDER SUPPORT

An order change or cancellation
A shipping-address correction
A custom-design question
Final design approval
A damaged, defective, or incorrect product
A missing or delayed shipment
A return or refund request

Order changes, cancellations, returns, and refunds are subject to our published policies and may not be available after production or fulfillment begins.

RETURNS AND WARRANTY MATTERS

Approved returns must be mailed according to the authorization and instructions provided by Sozo Goods. Our authorized return mailing address is:

Sozo Goods Returns
663 North 132nd Street, PMB 7313
Omaha, Nebraska 68154-5173
United States

Packages mailed without prior return authorization may be refused or delayed.

For complete eligibility requirements, deadlines, and return-shipping responsibilities, review our Return and Refund Policy:

https://www.sozogoods.com/policies/refund-policy

LEGAL CORRESPONDENCE

Written legal correspondence may be mailed to:

Sozo Goods LLC
663 North 132nd Street, PMB 7313
Omaha, Nebraska 68154-5173
United States

Please also email a copy to sozogoods7@gmail.com so we can identify and review the correspondence promptly.

PHONE AND VOICEMAIL

Calls may be answered by voicemail when we are assisting other customers or are unavailable.

Please leave your name, telephone number, order number when applicable, and a brief explanation of the reason for your call. We will return the call as reasonably practical.

SMS AND TEXT MESSAGING

If you affirmatively opt in to receive SMS messages from Sozo Goods:

Message frequency varies
Message and data rates may apply
Reply STOP to opt out
Reply HELP for assistance
We may send one final message confirming an opt-out request

Consent to receive text messages is not a condition of purchasing any product or service.

For additional information about SMS communications and the handling of mobile information, review:

PRIVACY QUESTIONS

Questions or requests concerning personal information may be sent to sozogoods7@gmail.com.

Please do not include payment-card numbers, account passwords, Social Security numbers, or other highly sensitive information in an email, voicemail, or contact-form message.